June 20, 2003
Kiosks give employees walk-up access to HR self-service applications
 WASHINGTON — Need to add a new emergency contact? Want to change your Thrift Savings Plan? But you don't have access to the postal intranet? No sweat. USPS employees now can stay "in touch" with Human Resources (HR) at self-service kiosks being placed in postal facilities nationwide.
Staged deployment of 310 personnel central kiosks begins soon to plants and large bulk mail centers. The kiosks give employees round-the-clock access to HR self-service applications such as PostalEASE, employee training history, change of address and emergency contact information. In addition, the kiosks will offer employee access to job bidding.
The kiosks are a joint effort of HR and Information Technology. They're a fast, convenient and secure way to conduct routine personnel matters. Kiosks will be placed in locations accessible to employees, such as swing rooms, cafeterias, near employee entrances and in existing bidding areas.
Employees will be able to use the kiosks after hours when HR offices are closed — an important feature for employees on tours one and three.
Five pilot sites — Baltimore, Pittsburgh, Cleveland, Phoenix and Tampa — have tested the kiosks since July 2002. Employees use their SSN/PIN combination to access the self-service applications. There are privacy safeguards to protect employee information as well as physical security for the computer components.
Most importantly, employees are making their own changes, taking care of routine transactions themselves, helping the Postal Service to improve efficiency while increasing HR access for its employees.
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